College Board National Office
225 Liberty St, New York, New York, 10281
The College Board is widely viewed as a powerful, often frustrating monopoly. Students and parents frequently complain about poor customer service, technical glitches during exams, and a lack of transparency in score reporting. While some acknowledge the importance of their programs, the overall sentiment is one of resentment toward the high costs and the perceived lack of accountability. It's a brand that holds significant power over students' futures, and that power is often met with deep dissatisfaction.
We analyze 64 public reviews for College Board National Office using our data models and filter out spam to highlight only authentic feedback.
Document every interaction and keep records of all score requests, as the system is prone to errors.
✓ What Works Well
- Standardized testing access
- Educational resources
- College readiness tools
✗ Areas to Improve
- Poor customer service
- Technical issues with exams
- High costs and fees
- Why are my scores delayed?
- How do I get a refund?
- Why is the website so difficult to use?
Corrupt monopoly, avoid if possible.
Customer service is a nightmare.
Essential but frustrating.
