Colorectal Surgical & Gastroenterology Associates
2620 Wilhite Dr, Lexington, Kentucky, 40503
Colorectal Surgical & Gastroenterology Associates is highly regarded for its surgical and clinical expertise, with many patients praising the doctors for their skill and compassion. However, the practice is frequently criticized for its administrative operations, including long wait times, rude front-desk staff, and billing issues. It is a classic case of excellent medical care being overshadowed by poor office management.
We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a negative interaction with the front desk, ask to speak with the office manager directly to resolve scheduling or billing issues.
✓ What Works Well
- Highly skilled and compassionate surgeons
- Effective clinical outcomes
- Thorough explanations of procedures
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Long wait times for appointments
- Billing and insurance communication issues
- Why is the office staff so rude?
- How long will I have to wait for my procedure?
The doctors are amazing, but the staff is a nightmare.
I trust the surgeons with my life.
The office management needs a serious wake-up call.
- Category Health & Medical
- City Lexington
- State Kentucky
- Postcode 40503
- Country United States
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