2620 Wilhite Dr, Lexington, Kentucky, 40503
Colorectal Surgical & Gastroenterology Associates is highly regarded for its surgical and clinical expertise, with many patients praising the doctors for their skill and compassion. However, the practice is frequently criticized for its administrative operations, including long wait times, rude front-desk staff, and billing issues. It is a classic case of excellent medical care being overshadowed by poor office management.
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If you have a negative interaction with the front desk, ask to speak with the office manager directly to resolve scheduling or billing issues.
✓ What Works Well
✗ Areas to Improve
The doctors are amazing, but the staff is a nightmare.
I trust the surgeons with my life.
The office management needs a serious wake-up call.