5308 4th St NW, Albuquerque, New Mexico, 87107
Patients generally praise the clinical staff and dentists for their skill and kindness, especially during emergency visits. However, the front desk experience is a major pain point, with multiple reports of rude behavior and poor communication. While the medical care is often described as top-notch, the administrative friction makes some patients hesitant to return. Overall, the clinical quality is spot on, but the front office needs a serious attitude adjustment.
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Request to see Dr. Mark or Dr. Doug specifically, as they receive the highest praise for patient comfort.
✓ What Works Well
✗ Areas to Improve
Front desk needs better manners
Dentists are great but the office management is lacking
Good bang for the buck on emergency care