Commonwealth Dentistry
2930 W Hundred Rd, Ste B, Chester, Virginia, 23831
Commonwealth Dentistry receives high praise for its clinical staff, particularly Dr. Castro and Dr. Davidson, who are described as compassionate and skilled. However, the practice is plagued by significant administrative issues, including billing errors, poor communication, and unprofessional front-desk interactions. Many patients feel the office has become too focused on sales and profit, leading to a polarized experience where clinical care is great but the business side is a major source of stress.
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✓ What Works Well
- Excellent and compassionate dentists
- Great at managing dental anxiety
- Modern and clean facility
✗ Areas to Improve
- Aggressive sales tactics for procedures
- Frequent billing errors and refund delays
- Unprofessional and rude front desk staff
- Why is my bill higher than the estimate?
- How do I get a refund for my credit balance?
Love the doctors, hate the billing department
Great clinical care but feels like a sales pitch
Front desk staff needs better training
- Category Health & Medical
- City Chester
- State Virginia
- Postcode 23831
- Country United States
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