Commonwealth Oral & Facial Surgery
8503 Patterson Ave, Suite A, Richmond, Virginia, 23229
This practice receives high praise for its surgical expertise and compassionate care, with many patients highlighting the professionalism of the surgeons. However, there is a significant amount of negative feedback regarding the administrative side, specifically billing transparency and phone responsiveness. While the clinical outcomes are generally excellent, the business operations are a major source of frustration for many.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Confirm all billing details and insurance coverage in writing before your procedure to avoid surprises.
✓ What Works Well
- Excellent surgical skill
- Compassionate care
- Clean facility
✗ Areas to Improve
- Poor billing transparency
- Difficult to reach by phone
- Rude front desk staff
- Why was I billed after being told it was covered?
- How do I get a call back?
Great surgeons, terrible billing
Very professional and kind
Hard to schedule appointments
- Category Health & Medical
- City Richmond
- State Virginia
- Postcode 23229
- Country United States
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