Complete Dental Decatur
1241 Point Mallard Pkwy, Ste 105, Decatur, Alabama, 35601
Patients often describe the office as efficient, clean, and modern. Many appreciate the quick turnaround for appointments and the friendly nature of the staff. However, there are recurring complaints about billing practices and insurance coverage, with some patients feeling that the office is more focused on upselling than patient care. While the clinical work is generally praised, the administrative experience is a point of contention for some.
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Always confirm your insurance network status with your insurance company directly, rather than relying solely on the office's information.
✓ What Works Well
- Efficient and timely appointments
- Modern technology
- Friendly and helpful staff
✗ Areas to Improve
- Billing and insurance confusion
- Perceived pressure to upsell services
- Inconsistent staff friendliness
- Are they truly in-network with my PPO?
- Why was I charged for a cleaning?
I was in and out in 45 minutes.
They tried to push procedures I didn't need.
The dentist was very professional.
- Category Health & Medical
- City Decatur
- State Alabama
- Postcode 35601
- Country United States
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