Complete Neurological Care
Health & Medical · Neurology

Complete Neurological Care

400 S Oyster Bay Rd, Suite 304, Hicksville, New York, 11801

Google Maps
Updated: 13 May 2026
Authenticity Score: 80/100
About

Complete Neurological Care in Hicksville is a mixed bag. Many patients love Dr. Cascella, describing her as thorough and compassionate. However, the practice is plagued by severe administrative issues, including a difficult-to-reach call center, poor communication, and long wait times. It is a practice where the medical care is often good, but the administrative experience is frequently frustrating.

Review Summary
20
Most Relevant
16
Newest
20
Highest
17
Lowest
Total Reviews Analyzed: 73
Performance Scores
Medical Expertise 85/100
Admin Efficiency 30/100
Pro Tip

If you need to reach the office, be prepared for the call center; try to use the patient portal if available.

Wait Time: Moderate
Communication: Poor
Pros & Cons
What Works Well
  • Dr. Cascella is highly regarded
  • Thorough medical care
  • Clean office
Areas to Improve
  • Terrible call center/phone system
  • Poor communication
  • Long wait times
Frequently Asked Questions
  • How do I reach the office directly?
  • Are they accepting new patients?
User Feedback

Dr. Cascella is wonderful, but the office system is awful.

It is impossible to get a direct line to the office.

Great medical care, but the administrative hassle is real.

Location Details
Street
400 S Oyster Bay Rd, Suite 304
Neighborhood
Hicksville
City
State
Postcode
11801
Country
Coordinates
40.7837, -73.5036
Location
400 S Oyster Bay Rd # 304, Hicksville, NY 11801
Quick Info
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