COMPLETE PRIMARY EYECARE: Dr. Brittany A. Kay & Dr. Robert J. Gerdes
30 N Main St, Suite A, Hubbard, Ohio, 44425
Patients generally find the doctors to be knowledgeable and thorough, often praising the quality of the eye exams. However, there is significant dissatisfaction regarding billing practices, insurance transparency, and administrative communication. Many patients feel 'ripped off' by unexpected costs or poor service regarding glasses and contact orders.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Thorough and knowledgeable eye doctors
- Modern and clean office
- Good frame selection
✗ Areas to Improve
- Billing transparency and insurance issues
- Poor communication regarding orders
- Perceived as expensive compared to competitors
- Why was I charged for services I didn't ask for?
- Is this office in-network with my insurance?
The doctor is great, but the billing department is a nightmare.
I felt like I was being scammed with the extra charges.
Great eye exam, but I won't be back due to the poor customer service.
- Category Health & Medical
- City Hubbard
- State Ohio
- Postcode 44425
- Country United States
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