Comprehensive Behavioral Health
25 Myers Corner Dr, Staunton, Virginia, 24401
Comprehensive Behavioral Health is a polarizing practice. Many patients praise specific providers for their compassion, knowledge, and ability to help them manage their mental health. However, the practice is frequently criticized for its administrative operations, including rude front-desk staff, billing issues, and poor communication regarding medication refills and appointments. It is a practice where the clinical care is often excellent, but the patient experience is marred by poor office management.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a negative interaction with the front desk, ask to speak with the office manager directly to resolve scheduling or billing issues.
✓ What Works Well
- Highly skilled and compassionate providers
- Effective medication management
- Virtual appointment options
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Billing and insurance communication issues
- Poor communication regarding medication refills
- Why is it so hard to get a refill?
- How do I schedule an appointment?
The doctors are amazing, but the staff is a nightmare.
I trust my provider with my life.
The office management needs a serious wake-up call.
- Category Health & Medical
- City Staunton
- State Virginia
- Postcode 24401
- Country United States
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