Concentra Urgent Care
9141 Alaking Ct, Suite 112, Capitol Heights, Maryland, 20743
Concentra Urgent Care in Capitol Heights is frequently criticized for long wait times and inconsistent customer service. While some patients have positive interactions with specific nurses or technicians, the overall consensus points to a disorganized, assembly-line environment. Many patients feel their time is not respected and that the staff is often overwhelmed or indifferent.
We analyze 78 public reviews for Concentra Urgent Care using our data models and filter out spam to highlight only authentic feedback.
Always make an appointment online, even if it doesn't guarantee a short wait, it's better than walking in.
✓ What Works Well
- Convenient for work physicals
- Some staff are very professional
- Clean facility
✗ Areas to Improve
- Extremely long wait times
- Rude or unprofessional front desk
- Poor communication
- Why is the wait so long?
- Do I need an appointment?
- Is the staff friendly?
Waited 3 hours for a 5-minute test.
Staff treats you like cattle.
Some nurses are great, but the front desk is a nightmare.
- Category Health & Medical
- Neighborhood Capitol Heights
- City Capitol Heights
- State Maryland
- Postcode 20743
- Country United States
