Concentra Urgent Care
2520 Pilot Knob Rd, Suite 250, Mendota Heights, Minnesota, 55120
The clinical care at this location is generally well-received, with many patients praising the doctors and nurses for their professionalism and kindness. However, the administrative experience is a major pain point. Frequent complaints about rude front-desk staff, long wait times, and billing issues overshadow the medical care for many. It is a functional clinic, but the customer service experience is often described as cold or dismissive.
We analyze 74 public reviews for Concentra Urgent Care using our data models and filter out spam to highlight only authentic feedback.
Check the wait times online if possible, and be prepared for a potentially impersonal front-desk interaction.
✓ What Works Well
- Professional medical staff
- Efficient clinical care
- Convenient location
✗ Areas to Improve
- Rude front desk service
- Long wait times
- Billing and administrative errors
- Do you accept walk-ins?
- How long is the wait?
- Do you take my insurance?
Doctors were great, but the front desk was rude.
Wait times are way too long.
Efficient and professional care.
- Category Health & Medical
- Neighborhood Mendota Heights
- City Mendota Heights
- State Minnesota
- Postcode 55120
- Country United States
