840 E Hill Ave, Moses Lake, Washington, 98837
Confluence Health in Moses Lake is a large facility that provides essential services, but it is frequently criticized for its administrative inefficiencies and customer service. While many patients report positive outcomes with specific surgeons and specialists, the overall experience is often marred by long wait times, difficulty scheduling, and a perceived lack of empathy from front-desk staff. It is a facility where the clinical care is generally strong, but the patient experience can be inconsistent.
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✓ What Works Well
✗ Areas to Improve
The doctors are great, but the front desk is rude.
Expect long waits.
Billing is a constant headache.