Congress orthopaedic Associates, Pasadena
800 S Raymond Ave, Pasadena, California, 91105
Patients frequently praise the doctors for their skill and compassion, but the administrative side of the practice is a major source of frustration. Long hold times, billing errors, and perceived lack of empathy from the front office are common complaints. It's a place where the clinical care is great, but the 'system' is broken.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Keep your own records of all billing and authorizations.
✓ What Works Well
- Excellent medical care
- Compassionate doctors
- Strong teamwork
✗ Areas to Improve
- Poor administrative organization
- Long phone wait times
- Billing issues
- Why is it so hard to reach someone?
- Are the doctors worth the wait?
Doctors are 5 stars, office is 1 star
Great care, terrible management
Frustrating billing process
- Category Health & Medical
- City Pasadena
- State California
- Postcode 91105
- Country United States
readers daily.