Connecticut GI: New Britain
1 Liberty Square, New Britain, Connecticut, 06052
This practice is a mix of excellent clinical care and frustrating administrative experiences. Patients love the APRNs and doctors for their knowledge and empathy, but the front desk and scheduling staff are frequently cited as rude or unhelpful. It's a place where the medical care is top-notch, but the office experience can be a headache.
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If you have trouble with the New Britain office, try calling another location in the same group.
✓ What Works Well
- Knowledgeable and empathetic providers
- Effective treatment plans
- Clean and professional setting
✗ Areas to Improve
- Rude and unhelpful front desk staff
- Difficulty reaching the office by phone
- Billing and scheduling frustrations
- Why don't you answer the phone?
- Is this procedure covered?
Medical care is great, but the office staff is a nightmare.
Sharon is absolutely amazing.
I felt heard and respected by the provider.
- Category Health & Medical
- City New Britain
- State Connecticut
- Postcode 06052
- Country United States
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