61 Delano St, Pulaski, New York, 13142
Patients are deeply divided here; while the medical and dental providers receive high praise for their skill and compassion, the administrative side of the clinic is a major pain point. Long hold times, rude receptionists, and billing confusion are common complaints. Many patients feel the front-office staff lacks the empathy required for a healthcare setting.
Try to use the online portal or arrive in person for scheduling if you want to avoid the long phone wait times.
✓ What Works Well
✗ Areas to Improve
Great doctors, terrible front office
Expect to wait on hold for 30+ minutes
The dental team is a total opposite of the medical reception