Cool Springs Internal Medicine & Pediatrics, PLLC
1607 Westgate Cir, SUITE 200, Brentwood, Tennessee, 37027
This practice has a very polarized reputation. Long-term patients often love their specific providers, but there is a high volume of recent, severe complaints regarding administrative changes, billing transparency, and poor communication. Many patients feel the practice has declined significantly since being acquired by a larger group, citing difficulty reaching staff and feeling like 'a number'.
We analyze 60 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Clarify billing expectations before your annual physical to avoid 'split billing' surprises.
✓ What Works Well
- Excellent individual providers
- Convenient walk-in clinic
- Easy-to-use patient portal
✗ Areas to Improve
- Poor administrative communication
- Billing transparency issues
- Feeling like a number
- Why was I billed for a physical?
- How do I reach a human on the phone?
Great doctors, terrible office management.
I feel like a number here.
The billing is a nightmare.
- Category Health & Medical
- City Brentwood
- State Tennessee
- Postcode 37027
- Country United States
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