Cool Springs Psychiatric Group- Franklin
1909 Mallory Ln, Suite 200, Franklin, Tennessee, 37067
The providers at this group are generally well-liked, with many patients finding them to be lifesavers. However, the administrative side of the practice is a major pain point. Patients frequently report difficulty reaching the office, issues with prescription refills, and disorganized billing. It is a classic case of great clinical care struggling under poor administrative management.
If you need a prescription refill, call at least 48-72 hours in advance and follow up with an email if possible.
✓ What Works Well
- Excellent clinical providers
- Compassionate and attentive
- Effective treatment plans
✗ Areas to Improve
- Poor administrative communication
- Difficulty with prescription refills
- Disorganized billing
- How do I get a refill?
- Why is it so hard to reach someone?
Dr. Ruder is a lifesaver, but the front desk is a nightmare.
Great therapy, but the administrative hoops are exhausting.
The providers are top-notch, but the office needs better management.
- Category Health & Medical
- City Franklin
- State Tennessee
- Postcode 37067
- Country United States
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