CornerstoneMD - Primary Care Clinic & Weight Loss
5150 Crenshaw Rd, a100, Pasadena, Texas, 77505
CornerstoneMD is highly praised for its physicians, particularly Dr. Gilbert and Dr. Snell, who are described as attentive, compassionate, and thorough. Patients appreciate the personal connection and the feeling of being treated like family. However, there is a recurring theme of frustration regarding the administrative side, specifically the difficulty in reaching staff by phone and issues with the automated phone system. While the clinical care is top-tier, the administrative experience is a significant pain point for many.
We analyze 75 public reviews for CornerstoneMD - Primary Care Clinic & Weight Loss using our data models and filter out spam to highlight only authentic feedback.
The clinic has an on-site Quest lab, which is a major convenience for patients needing blood work.
✓ What Works Well
- Excellent physician bedside manner
- Thorough and personalized care
- Clean and welcoming office environment
✗ Areas to Improve
- Difficult to reach staff by phone
- Frustrating automated phone system
- Occasional administrative disorganization
- How can I reach a human on the phone?
- Is there a patient portal?
- Do you accept my insurance?
Dr. Gilbert is the best doctor I've ever had.
The doctors are great, but the front desk is incompetent.
I felt heard for the first time in years.
- Category Health & Medical
- Neighborhood Pasadena
- City Pasadena
- State Texas
- Postcode 77505
- Country United States
