Cortland Dental & Braces
715 Crescent St, Brockton, Massachusetts, 02302
Cortland Dental & Braces has a polarized reputation. While many families appreciate the patient and kind care provided to children, there are numerous complaints regarding administrative disorganization, frequent appointment cancellations, and rude customer service. Some patients feel that the quality of care has declined over time, leading to frustration. It is a hit-or-miss experience depending on the staff and the specific provider.
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If you have an appointment, call to confirm it the day before, as cancellations without notice are a common complaint.
✓ What Works Well
- Good with children
- Clean and modern facility
- Some staff members are very kind
✗ Areas to Improve
- Frequent appointment cancellations
- Poor administrative organization
- Inconsistent customer service
- Why are appointments cancelled so often?
- Is there a way to speak to the billing department?
Great with kids, but the front desk is a mess.
Too many cancellations without notice.
Some staff are very professional and kind.
- Category Health & Medical
- City Brockton
- State Massachusetts
- Postcode 02302
- Country United States
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