Cottman Transmission and Total Auto Care
11780 Holly Auto Center Ln, Waldorf, Maryland, 20601
Customers are split between praising the shop for honest, quick service and condemning it for poor communication and alleged overcharging. Many highlight a specific manager, Val, as a standout for her helpfulness, while others report feeling taken advantage of during repairs. Some users claim they were charged for work that wasn't performed or that their vehicles were returned in worse condition. Overall, the shop seems to have a polarizing reputation in the local community.
We analyze 76 public reviews for Cottman Transmission and Total Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always ask to see the old parts they removed from your vehicle before paying the final bill.
✓ What Works Well
- Helpful and knowledgeable staff
- Quick turnaround for some repairs
- Transparent communication from specific managers
✗ Areas to Improve
- Inconsistent repair quality
- Allegations of overcharging and unnecessary work
- Poor communication and rude behavior from management
- Do you offer financing for major repairs?
- Can I get a second opinion on my transmission issue?
- Why was my vehicle returned with new issues?
Val is spot on with customer service.
They charged me for work that didn't fix the problem.
Honest shop that shows you the parts they replaced.
- Category Automobile
- Neighborhood Waldorf
- City Waldorf
- State Maryland
- Postcode 20601
- Country United States
