Courtney Bonner, D.O.
3224 N Roosevelt Blvd, Key West, Florida, 33040
Dr. Bonner is highly regarded by many for her compassion, thoroughness, and medical knowledge. However, there is a segment of patients who report negative experiences, citing dismissive behavior, poor communication, and billing issues. The practice's administrative side, particularly regarding phone responsiveness and billing, is a frequent source of complaint.
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Double-check all billing codes and insurance submissions before leaving the office.
✓ What Works Well
- Compassionate and thorough
- Knowledgeable physician
- Clean office
✗ Areas to Improve
- Billing and coding errors
- Poor phone responsiveness
- Inconsistent administrative staff
- Why was my blood test coded incorrectly?
- How do I get a call back from the office?
Dr. Bonner is amazing, but the office staff is a headache.
Felt dismissed and unheard during my visit.
Great care, but billing is a nightmare.
- Category Health & Medical
- City Key West
- State Florida
- Postcode 33040
- Country United States
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