Covenant Primary Care Northwest
611 N Frankford Ave, Lubbock, Texas, 79416
Patients generally appreciate the friendly and professional staff, with many highlighting the positive rapport built with providers. However, there are consistent complaints about administrative issues, such as prescription delays, long wait times, and billing confusion. While the clinical care is generally well-regarded, the operational side of the clinic can be a source of significant frustration.
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Follow up on prescription requests directly with the office if you don't see them at your pharmacy within 24 hours.
✓ What Works Well
- Professional and caring staff
- Good patient-doctor rapport
- Clean and spacious facility
✗ Areas to Improve
- Prescription processing delays
- Long wait times
- Billing and insurance confusion
- Why is my prescription not at the pharmacy?
- How long is the wait for an appointment?
Doctors are great
Administrative processes need work
Feels like family
- Category Health & Medical
- City Lubbock
- State Texas
- Postcode 79416
- Country United States
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