Crest Lincoln
36200 Van Dyke Ave, Sterling Heights, Michigan, 48312
Customers are split between high praise for specific sales staff and deep frustration with the service department. Many report excellent, personalized sales experiences, while others cite poor communication, long wait times, and unresolved mechanical issues. The dealership seems to rely heavily on individual sales stars to maintain its reputation. Service department consistency remains a major pain point for repeat visitors. Overall, it is a mixed bag where your experience depends entirely on who you work with.
We analyze 72 public reviews for Crest Lincoln using our data models and filter out spam to highlight only authentic feedback.
Request specific sales consultants mentioned in positive reviews to ensure a smoother experience.
✓ What Works Well
- Exceptional, personalized sales service
- Fast and efficient paperwork process
- Friendly and welcoming staff
✗ Areas to Improve
- Inconsistent service department quality
- Poor communication regarding vehicle status
- Unresolved mechanical issues after service
- Is the service department reliable for used vehicles?
- Who is the best sales consultant to work with?
- Are loaner vehicles available during long repairs?
Sales team treats you like family.
Service department needs better oversight.
Great experience if you get the right person.
- Category Automobile
- City Sterling Heights
- State Michigan
- Postcode 48312
- Country United States
