Automobile · Ford Dealership

Crossroads Ford of Waynesville

524 Russ Ave, Waynesville, North Carolina, 28786

Google Maps Updated: 19 May 2026
Authenticity Score: 78/100
About

Crossroads Ford of Waynesville has a mixed reputation. While many customers praise the sales team for a smooth and stress-free buying experience, the service department receives frequent complaints about long wait times, poor communication, and incorrect repairs. It seems to be a better place to buy a car than to get one serviced.

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We analyze 77 public reviews for Crossroads Ford of Waynesville using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 65/100
Transparency 60/100
Pro Tip

If you are buying a car, the sales team is generally well-regarded, but consider other options for long-term service.

Ford Sales
Service Department
Pros & Cons

✓ What Works Well

  • Friendly sales team
  • Stress-free buying
  • Good selection

✗ Areas to Improve

  • Long wait times
  • Poor communication
  • Incorrect repairs
Frequently Asked Questions
  • Do they do warranty work?
  • Are they honest?
  • How long for repairs?
User Feedback

Great sales experience

Service department needs improvement

Mixed reviews