Crosstown Appliance Repair
20 Main St, Richmond, Minnesota, 56368
Customers generally praise the technical skill and efficiency of the repair staff, particularly Tim and Devin. Most users find the service quick and the communication spot on. However, a vocal minority reports significant frustration with scheduling, no-shows, and poor management communication. While many find the pricing fair, some feel the warranty-related service is unreliable. Overall, it is a hit-or-miss experience depending on the specific technician assigned.
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Request specific technicians like Tim or Devin by name to ensure a better service experience.
✓ What Works Well
- Technicians are knowledgeable and polite
- Quick diagnosis and repair times
- Helpful educational advice on appliance maintenance
✗ Areas to Improve
- Inconsistent scheduling and communication
- Occasional no-show appointments
- Management can be dismissive or rude
- Do you handle warranty repairs?
- How long is the wait for a technician?
- Can you diagnose issues over the phone?
Technicians are top-notch and efficient.
Scheduling is a major pain point.
Great bang for the buck when the tech actually shows up.
- Category Home Services
- City Richmond
- State Minnesota
- Postcode 56368
- Country United States
