Crystal Pools
1046 NY-17M, Monroe, New York, 10950
Crystal Pools is a long-standing family business that earns high praise for its expertise and customer-first approach. Customers appreciate the free water testing and the staff's willingness to teach them how to maintain their pools. While most reviews are positive, a small group of customers reported negative experiences with staff attitude and pricing disputes, suggesting that the owner's direct style isn't for everyone.
We analyze 69 public reviews for Crystal Pools using our data models and filter out spam to highlight only authentic feedback.
Bring your water sample in for testing; the staff is highly regarded for their customized treatment protocols.
✓ What Works Well
- Extremely knowledgeable and patient staff
- Free water testing services
- Focus on integrity over upselling
✗ Areas to Improve
- Some reports of rude customer service
- Pricing disputes on major repairs
- Occasional difficulty reaching them by phone
- Do you offer free water testing?
- How do I winterize my pool?
- Are you open for in-store shopping?
Rick is the guru of pools.
They prioritize safety over making a quick sale.
Staff can be a bit blunt at times.
- Category Other
- Neighborhood Monroe
- City Monroe
- State New York
- Postcode 10950
- Country United States
