855 NY-17M, Monroe, New York, 10950
Crystal Run Healthcare in Monroe is a large, corporate-style facility that receives mixed reviews. While some patients appreciate the convenience of having many specialists in one place and praise specific doctors, many others report significant issues with administrative staff, billing, and long wait times. The general sentiment is that the quality of care has declined as the practice has grown, leading to a frustrating experience for many.
If you have a billing issue, ask for a patient advocate immediately rather than dealing with the general customer service line.
✓ What Works Well
✗ Areas to Improve
Doctors are great, system is broken
Billing is a nightmare
Rushed appointments