100 Crystal Run Rd, Middletown, New York, 10941
Crystal Run Healthcare is frequently described as a 'medical mill' by patients who feel rushed and undervalued. While there are individual doctors who receive high praise for their care, the overall organization is criticized for poor communication, long wait times, and administrative incompetence. Patients often feel like a number rather than a person in this large, corporate-style healthcare system.
If you use this facility, keep your own detailed records of all appointments and billing to avoid administrative errors.
✓ What Works Well
✗ Areas to Improve
A corporate medical mill
Doctors are great, staff is terrible
Communication is non-existent