Crystal Run Healthcare Rock Hill
Health & Medical · Multi-Specialty Clinic

Crystal Run Healthcare Rock Hill

61 Emerald Pl, Rock Hill, New York, 12775

Google Maps Updated: 13 May 2026
Authenticity Score: 75/100
About

Reviews for this facility are highly polarized. Many patients appreciate the individual doctors and the convenience of the location, citing professional and kind care. However, a significant number of patients report severe issues with administrative staff, long wait times, difficulty reaching the office by phone, and poor follow-up on test results and prescriptions.

Review Summary
20
Most Relevant
7
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 67
Performance Scores
Medical Expertise 78/100
Admin Efficiency 35/100
Pro Tip

Use the patient portal for non-urgent communication, but follow up with a physical visit if you don't hear back within 48 hours.

Multi-Specialty Access
High Administrative Friction
Pros & Cons

✓ What Works Well

  • Convenient location
  • Some excellent individual doctors
  • Clean facility

✗ Areas to Improve

  • Poor administrative communication
  • Long wait times
  • Difficult to reach by phone
Frequently Asked Questions
  • Why is it so hard to get a call back?
  • Are the wait times always this long?
User Feedback

Doctors are great, phone team sucks

Complete chaos at the front desk

Felt genuinely cared for by the medical team

Location Details
Street: 61 Emerald Pl
City: Rock Hill
State: New York
Postcode: 12775
Country: United States
Location
61 Emerald Pl, Rock Hill, NY 12775
Quick Info
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