2 Centerock Rd, West Nyack, New York, 10994
Crystal Run Healthcare receives highly polarized reviews. While many patients appreciate the individual doctors and the convenience of a multi-specialty group, there is widespread frustration with the administrative side, particularly following recent system changes. Long wait times, difficulty reaching staff, and billing issues are common complaints, leading some long-term patients to seek care elsewhere.
If you have an urgent issue, try to get a direct line or use the portal, but be prepared for potential delays in response.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the system is broken.
I'm tired of the long waits and poor communication.
The new portal is a disaster.