CVS
13400 Immokalee Rd, Naples, Florida, 34120
This CVS location has a polarized reputation. Many customers report rude and dismissive behavior from the pharmacy staff, citing long wait times and issues with prescription fulfillment. Conversely, some patrons find the front-of-store staff to be friendly and helpful. Recent reviews suggest some improvement in pharmacy operations, though consistency remains a major concern for many.
We analyze 75 public reviews for CVS using our data models and filter out spam to highlight only authentic feedback.
Use the app for refills to avoid the difficult automated phone system.
✓ What Works Well
- Front store staff is generally friendly
- Store is well-stocked and clean
- Good coupon and rewards program
✗ Areas to Improve
- Pharmacy staff often perceived as rude
- Long lines and slow service
- Inconsistent prescription availability
- Is my prescription ready yet?
- Why is the automated system so difficult?
- Do you accept my insurance?
Pharmacy needs a serious attitude adjustment.
Front store is great, but avoid the pharmacy if possible.
Wait times are hit or miss.
- Category Health & Medical
- Neighborhood Orangetree
- City Naples
- State Florida
- Postcode 34120
- Country United States
