Health & Medical · Pharmacy
CVS
13900 Shelbyville Rd, Louisville, Kentucky, 40245
Google Maps
Updated: 20 May 2026
Authenticity Score: 65/100
About
This CVS pharmacy has a mixed reputation. While some customers praise the staff for their professionalism and helpfulness, others report significant issues with long wait times, poor communication, and prescription errors. It's a busy location, and the experience can vary greatly depending on the day and the staff on duty.
Our Review Process
20
Most Relevant
17
Newest
20
Highest rating
20
Lowest rating
We analyze 77 public reviews for CVS using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Medical Expertise
55/100
Admin Efficiency
35/100
Pro Tip
If you're having trouble reaching them, try visiting in person during off-peak hours.
Busy
Inconsistent
Pros & Cons
✓ What Works Well
- Some professional staff
- Convenient location
✗ Areas to Improve
- Long wait times
- Poor communication
- Prescription errors
Frequently Asked Questions
- Why is the line so long?
- Are my prescriptions ready?
- Is the pharmacy open?
User Feedback
Pharmacy is often slow
Staff can be hit or miss
Communication needs improvement
Quick Info
- Category Health & Medical
- City Louisville
- State Kentucky
- Postcode 40245
- Country United States
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