CVS
12691 Antioch Rd, Overland Park, Kansas, 66213
This CVS pharmacy is a mixed bag. Many customers praise the pharmacy staff for being professional and helpful, especially when dealing with complex insurance issues. However, there are significant complaints about rude front-store staff, long wait times, and poor communication. It seems to be a location where your experience depends heavily on which staff member you interact with.
We analyze 74 public reviews for CVS using our data models and filter out spam to highlight only authentic feedback.
Try to visit during off-peak hours to avoid the long pharmacy lines.
✓ What Works Well
- Pharmacy staff is knowledgeable
- Helpful with insurance issues
- Clean store
✗ Areas to Improve
- Rude front-store staff
- Long wait times
- Poor phone responsiveness
- Can I speak to a pharmacist?
- Why is the drive-thru closed?
- Are my prescriptions ready?
Pharmacy team is great.
Front store service needs improvement.
Hit or miss experience.
- Category Health & Medical
- City Overland Park
- State Kansas
- Postcode 66213
- Country United States
