CVS
Health & Medical · Pharmacy

CVS

17651 Redland Rd, Derwood, Maryland, 20855

Google Maps Updated: 20 May 2026
Authenticity Score: 68/100
About

This CVS location is a major source of frustration for the local community. The pharmacy is frequently described as understaffed, disorganized, and difficult to reach by phone. Many customers report long wait times, incorrect prescription fills, and rude service. While a few staff members are praised for their professionalism, the overall experience is consistently negative, leading many to switch to other pharmacies. It is a location that seems to struggle with basic operational efficiency.

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We analyze 74 public reviews for CVS using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 40/100
Admin Efficiency 20/100
Pro Tip

If you have a critical prescription, try to visit during off-peak hours or consider transferring to a different location if you have the option.

Drive-thru available
Online refill system
Pros & Cons

✓ What Works Well

  • Some staff are very helpful
  • Convenient location
  • Clean store layout

✗ Areas to Improve

  • Extremely long wait times
  • Poor phone communication
  • Frequent prescription errors
Frequently Asked Questions
  • Why is it so hard to reach the pharmacy?
  • Are prescriptions actually ready when promised?
  • Why is the drive-thru always closed?
User Feedback

The pharmacy is a disaster.

Idris is a gem.

Avoid this place at all costs.