Health & Medical · Pharmacy & Retail
CVS
220 S Memorial Dr, New Castle, Indiana, 47362
Google Maps
Updated: 20 May 2026
Authenticity Score: 82/100
About
The pharmacy at this location is a major point of contention. While some customers have had excellent experiences with specific staff members, many report long wait times, poor communication, and frustration with prescription fulfillment. The retail store itself is generally well-regarded.
Our Review Process
20
Most Relevant
17
Newest
20
Highest rating
20
Lowest rating
We analyze 77 public reviews for CVS using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Medical Expertise
55/100
Admin Efficiency
40/100
Pro Tip
Try to visit during off-peak hours to minimize pharmacy wait times.
Pharmacy Services
Retail Store
Pros & Cons
✓ What Works Well
- Helpful staff (some)
- Clean store
- Good selection
✗ Areas to Improve
- Long pharmacy wait times
- Poor phone communication
- Prescription delays
Frequently Asked Questions
- Why is the pharmacy so slow?
- Why can't I reach a human?
- Is the staff friendly?
User Feedback
Pharmacy is hit or miss
Staff is overworked
Good retail store
Quick Info
- Category Health & Medical
- Neighborhood New Castle
- City New Castle
- State Indiana
- Postcode 47362
- Country United States
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