CVS
519 Boston Post Rd, Old Saybrook, Connecticut, 06475
The CVS in Old Saybrook receives mixed reviews, with a strong divide between the front-of-store experience and the pharmacy. While some customers appreciate the helpful front-end staff, the pharmacy is frequently criticized for poor communication, long wait times, and unprofessional behavior. Many patients express deep frustration with the pharmacy's inability to handle prescriptions efficiently, leading to a high number of customers transferring their business elsewhere.
We analyze 75 public reviews for CVS using our data models and filter out spam to highlight only authentic feedback.
If you need help, look for specific staff members like John at the front; they are often the highlight of the store.
✓ What Works Well
- Helpful front-end staff
- Convenient location
- Good selection of greeting cards
✗ Areas to Improve
- Poor pharmacy communication
- Long wait times
- Unprofessional staff interactions
- Why is it so hard to reach the pharmacy?
- Are they accepting new patients?
- Why was my prescription not ready?
The pharmacy is a total nightmare.
I'm transferring my prescriptions.
John at the front is fantastic.
- Category Health & Medical
- Neighborhood Old Saybrook
- City Old Saybrook
- State Connecticut
- Postcode 06475
- Country United States
