CVS
3230 Oberlin Ave, Lorain, Ohio, 44053
This CVS pharmacy is a source of frustration for many locals. While the retail store is often praised for being clean and helpful, the pharmacy department receives heavy criticism for long wait times, poor communication, and rude staff. Many customers feel that the pharmacy is understaffed and that phone calls are rarely answered. It is a convenient location, but the pharmacy experience is often described as stressful.
We analyze 74 public reviews for CVS using our data models and filter out spam to highlight only authentic feedback.
If you need to speak to someone, going inside is usually more effective than calling, though wait times can still be long.
✓ What Works Well
- Clean retail store
- Convenient location
- Helpful retail staff
✗ Areas to Improve
- Long pharmacy wait times
- Poor phone communication
- Rude pharmacy staff
- Why don't they answer the phone?
- Is the drive-thru open?
- Why is my prescription not ready?
Pharmacy needs more staff
Retail is fine, pharmacy is not
Stressful experience
- Category Health & Medical
- City Lorain
- State Ohio
- Postcode 44053
- Country United States
