Cylburn Soden MD - Soderma General, Surgical & Cosmetic Dermatology
13920 Baltimore Ave, Laurel, Maryland, 20707
This dermatology practice has a polarized reputation. Many long-term patients praise Dr. Soden for his expertise, thoroughness, and genuine care. However, there are significant and recurring complaints about administrative issues, including rude front desk staff, poor communication, billing confusion, and long wait times. It is a place where the clinical care is often good, but the office management can be a major source of stress.
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If you have a complex billing issue, ask to speak directly with the office manager rather than the front desk staff.
✓ What Works Well
- Highly skilled and professional dermatologists
- Effective medical treatments
- Clean and modern facility
✗ Areas to Improve
- Rude and dismissive front desk staff
- Poor administrative communication
- Billing and insurance confusion
- Why is the wait time so long?
- How do I resolve billing disputes?
Great doctors, terrible office management
They need to respect patient time
Good care if you can get past the front desk
- Category Health & Medical
- City Laurel
- State Maryland
- Postcode 20707
- Country United States
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