Food & Beverage · Fast Food
Dairy Queen Grill & Chill
412 S Madison St, Lebanon, Illinois, 62254
Google Maps
Updated: 18 May 2026
Authenticity Score: 65/100
About
This Dairy Queen location receives mixed reviews. While some customers enjoy the classic treats and friendly service, many others report significant issues with cleanliness, order accuracy, and management. Complaints about the facility's condition and rude staff are common, making it a less-than-ideal experience for many visitors.
Our Review Process
20
Most Relevant
10
Newest
20
Highest rating
20
Lowest rating
We analyze 70 public reviews for Dairy Queen Grill & Chill using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Food Taste
60/100
Value for Money
55/100
Pro Tip
Stick to the ice cream treats; the hot food can be inconsistent.
Drive-thru Available
Mobile Ordering
Pros & Cons
✓ What Works Well
- Classic DQ treats
- Some friendly staff members
- Fast service at times
✗ Areas to Improve
- Cleanliness issues
- Order accuracy problems
- Rude management
Frequently Asked Questions
- Is the lobby open?
- Why are the hours inconsistent?
- Is the ice cream machine working?
User Feedback
Hit or miss experience
Needs better management
Stick to the ice cream
Quick Info
- Category Food & Beverage
- Neighborhood Downtown
- City Lebanon
- State Illinois
- Postcode 62254
- Country United States
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