D'Ambrosio Eye Care
479 Old Union Turnpike, Lancaster, Massachusetts, 01523
D'Ambrosio Eye Care is a well-established practice with many loyal patients who appreciate the expertise of the doctors. However, there is a strong undercurrent of dissatisfaction regarding long wait times, poor communication, and administrative hurdles. Many patients feel the office is overbooked and that the front desk staff can be dismissive or rude.
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Expect to spend a significant amount of time in the waiting room; bring a book and plan for a long visit.
✓ What Works Well
- Highly skilled and thorough doctors
- Comprehensive eye care services
- Good results for surgeries
✗ Areas to Improve
- Excessive wait times
- Poor administrative and phone support
- Perceived overbooking
- Why is it so hard to get an appointment?
- Are they accepting new patients?
The doctors are great, but the wait is unbearable.
The optical department is frustrating to deal with.
Great care, but the system feels like an assembly line.
- Category Health & Medical
- City Lancaster
- State Massachusetts
- Postcode 01523
- Country United States
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