1180 Seton Pkwy, Suite 410, Kyle, Texas, 78640
Patients generally appreciate Dr. Emmett's bedside manner and thoroughness, often feeling heard and well-cared for. However, a significant portion of feedback highlights major frustrations with administrative follow-up, communication delays, and billing issues. While the clinical care is often described as spot on, the office management frequently leaves patients feeling ignored or rushed. It is a mixed bag where the doctor's skill is often overshadowed by the office's lack of organization.
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If you need a follow-up, do not wait for them to call you; call repeatedly until you get a human on the line.
✓ What Works Well
✗ Areas to Improve
The doctor is great but the office staff is a nightmare.
I felt seen as a human, not just a file number.
The lack of communication after procedures is unacceptable.