201 Crittenden Blvd, Rochester, New York, 14642
The Flaum Eye Institute receives highly polarized reviews. While many patients praise the clinical expertise and life-changing care provided by the specialists, there is significant frustration regarding administrative issues, including long wait times, poor communication, and billing transparency. The practice is often described as a 'business' rather than a patient-focused clinic.
If you have a routine appointment, be prepared for significant wait times; consider bringing entertainment.
✓ What Works Well
✗ Areas to Improve
Great care, terrible administrative process
Doctors are excellent, system is broken
Professional and thorough