Delaware Arthritis
20268 Plantation Rd, Lewes, Delaware, 19958
Delaware Arthritis is a practice where the clinical care is often praised, but the administrative experience is frequently criticized. Patients love Dr. Pando and the PAs, noting their thoroughness and compassion. However, the front office is often described as disorganized, rude, and difficult to reach, leading to significant patient frustration regarding scheduling and communication.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you need a quick response, try using the patient portal or follow up in person if you are local, as phone communication can be unreliable.
✓ What Works Well
- Knowledgeable and thorough doctors
- Effective treatment plans
- Compassionate care from providers
✗ Areas to Improve
- Poor administrative communication
- Difficult to schedule appointments
- Rude front-desk staff
- Why can't I get a return call?
- Is the office using modern records systems?
Dr. Pando is great, but the office staff makes it hard to stay.
Clinical care is top-notch, but the admin side is archaic.
Be prepared for long waits and communication gaps.
- Category Health & Medical
- City Lewes
- State Delaware
- Postcode 19958
- Country United States
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