Automobile · State Farm Insurance Agent

Demetrike Wells - O’Brien - State Farm Insurance Agent

2739 Plymouth Rd, Ste B, Ann Arbor, Michigan, 48105

Google Maps Updated: 14 May 2026
Authenticity Score: 80/100
About

This agency has a mixed reputation. Many clients praise agents like Kensi, Humza, and Megan for their professionalism, responsiveness, and ability to find competitive rates. However, there are some significant complaints regarding communication, billing issues, and perceived unprofessionalism. While many have a great experience, it is important to be aware of the potential for administrative challenges.

Our Review Process
20
Most Relevant
16
Newest
20
Highest
20
Lowest

We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 78/100
Transparency 72/100
Pro Tip

Ask for a policy review if you feel your rates are high; the staff is known for finding ways to save you money.

High client satisfaction
Personalized service focus
Pros & Cons

✓ What Works Well

  • Helpful and responsive staff
  • Easy and seamless policy switching
  • Competitive rates and clear explanations

✗ Areas to Improve

  • Occasional billing and communication issues
  • Some reports of unprofessional behavior
Frequently Asked Questions
  • How can I bundle my home and auto insurance?
  • What are the benefits of working with a local agent?
User Feedback

They treat you like a friend.

Very patient and easy to talk to.

Great service and very helpful.

Location Details
Street: 2739 Plymouth Rd, Ste B
Neighborhood: Ann Arbor
City: Ann Arbor
State: Michigan
Postcode: 48105
Country: United States
Location
2739 Plymouth Rd Ste B, Ann Arbor, MI 48105
Quick Info
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