396 Highland Ave, Somerville, Massachusetts, 02144
Patients are deeply divided. While many praise the hygienist Audrey for her exceptional, calming, and personalized care, others report significant issues with billing transparency, aggressive upselling of unnecessary procedures, and poor front-desk communication. The clinical quality seems inconsistent, with some patients reporting failed fillings and others feeling pressured into expensive treatments.
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Always request a written treatment plan and verify insurance coverage independently before agreeing to non-routine procedures.
✓ What Works Well
✗ Areas to Improve
Audrey is the only reason I keep coming back.
Billing department is a nightmare to deal with.
Felt pressured into expensive, unneeded procedures.