234 Essex St, Lawrence, Massachusetts, 01840
Dental Arts is a polarizing practice. Many patients love the modern office, the friendly staff, and the quality of care. However, there are frequent and serious complaints about billing transparency, aggressive upselling, and poor customer service. It seems to be a high-volume office where the experience can vary significantly depending on the staff and the specific procedure.
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Always get a written estimate and confirm insurance coverage before agreeing to any 'recommended' procedures.
✓ What Works Well
✗ Areas to Improve
Great dentist, but the billing is a nightmare.
They are very gentle with anxious patients.
The front desk needs better training.