Dental Care of Cookeville
121 S Washington Ave, Cookeville, Tennessee, 38501
Patients generally praise the clinical staff for being kind and thorough, often noting that they feel like family. However, there is a recurring frustration regarding billing transparency and administrative communication. Some long-term patients feel the practice has lost its personal touch under new ownership. Overall, the clinical work is seen as high quality, but the front-office experience is hit or miss.
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Always confirm your insurance coverage for specific procedures directly with your provider before the appointment, as the front desk may not always have the latest details.
✓ What Works Well
- Friendly and caring clinical staff
- Thorough dental exams
- Modern imaging technology
✗ Areas to Improve
- Inconsistent billing practices
- Poor administrative communication
- High staff turnover
- Why was my appointment canceled without notice?
- Are these X-rays covered by my insurance?
The hygienists are top-notch and make you feel at ease.
Billing department needs to get their act together.
Great clinical care, but the front desk is a headache.
- Category Health & Medical
- City Cookeville
- State Tennessee
- Postcode 38501
- Country United States
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