DentalWorks Brunswick
3455 Center Rd, Brunswick, Ohio, 44212
Patients generally praise the clinical staff for being gentle and thorough, especially with those who have dental anxiety. However, the office faces significant criticism regarding its billing department and administrative communication. While many find the dentists skilled, others report frustration with insurance processing and collection practices. Overall, it is a mixed bag where clinical care often outshines the back-office operations.
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Always request a written treatment plan with exact insurance coverage breakdown before starting any procedure.
✓ What Works Well
- Friendly and welcoming staff
- Excellent chairside manner for anxious patients
- Same-day emergency appointments
✗ Areas to Improve
- Persistent billing and insurance errors
- Difficult to reach via phone
- Inconsistent communication regarding office hours
- Why am I receiving bills for services already paid?
- Is there a dentist available to review my X-rays today?
Billing department needs a major overhaul.
Clinical team is spot on and very professional.
Communication between locations is lacking.
- Category Health & Medical
- City Brunswick
- State Ohio
- Postcode 44212
- Country United States
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