DentalWorks & Orthodontics Beaver Valley
1 Bridge St, Beaver, Pennsylvania, 15009
The practice receives mixed reviews, with a sharp divide between clinical care and administrative operations. Many patients love the dentists and hygienists, describing them as professional and gentle. However, a significant number of users report major issues with a centralized call center, frequent last-minute appointment cancellations, and difficulty reaching the local office. While the clinical work is often rated as bang for the buck, the administrative hurdles are a major pain point.
Avoid the call center if possible; try to handle scheduling or billing issues in person at the front desk.
✓ What Works Well
- Professional and skilled dentists
- Gentle and thorough hygienists
- Modern and clean facility
✗ Areas to Improve
- Poor administrative communication
- Frequent last-minute cancellations
- Difficult to reach local staff
- Why am I being routed to an overseas call center?
- How can I speak to someone at the local office?
- Why was my appointment cancelled?
The clinical staff is great, but the front office is a mess.
Don't expect a personal touch when scheduling.
Great dental work if you can actually get in the chair.
- Category Health & Medical
- City Beaver
- State Pennsylvania
- Postcode 15009
- Country United States
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