DentalWorks & Orthodontics Polaris
1099 Polaris Pkwy, empty, Columbus, Ohio, 43240
DentalWorks & Orthodontics Polaris has a very mixed reputation. While some patients appreciate the care provided by Dr. Jian, there are frequent and significant complaints regarding administrative issues, including scheduling, cancellations, and poor communication. Many patients feel frustrated by the lack of follow-through and the difficulty in getting appointments. It's a practice that seems to struggle with operational efficiency.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a complex dental issue, ensure you have a clear, written treatment plan and verify all insurance coverage before proceeding.
✓ What Works Well
- Dr. Jian is highly regarded
- Some staff are very compassionate
- Modern facility
✗ Areas to Improve
- Significant scheduling and cancellation issues
- Poor administrative communication
- Inconsistent quality of care
- Why is it hard to reach the office?
- How do I resolve a billing error?
- Are they good with children?
The office needs better management of appointments.
Some patients feel like they are being ignored.
The clinical work is good when it goes right.
- Category Health & Medical
- City Columbus
- State Ohio
- Postcode 43240
- Country United States
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